REFUND POLICY

Understand eligibility before payment and activation.

Refund eligibility depends on the written terms supplied for the selected product, the activation state and the problem reported. Ask for the current policy before paying; this page does not replace the order-specific terms.

Before activation

Check the exact device, player, duration, number of screens and current price. A compatibility question raised before activation is easier to resolve than one discovered after access has been created.

Technical issues

Report problems promptly with the device model, app name and exact error. Reasonable troubleshooting may be required to determine whether the issue concerns the service, player, device or local connection.

Situations that may affect eligibility

Examples can include an activated digital service, incorrect device information, unsupported third-party software, shared credentials, expired access or a local network problem. The actual decision must follow the written policy and applicable consumer law.

How to submit a request

Use the contact page and include the order reference, activation date, device details, issue description and steps already tried. Do not send payment-card numbers or passwords.

Order reference and date
Selected plan
Device and player
Requested resolution and evidence